Return & Refund Policy

At TicknTrends, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 7-day return and refund policy. Please read the details below:

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and in original packaging with all tags intact.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care & hygiene products (e.g., cosmetics, skincare, undergarments).

  • Customized or made-to-order items.

  • Products that are damaged or altered by the customer.

3. Refund Process

  • Once your return is received and inspected, we will notify you via email or phone.

  • Approved refunds will be processed within 5–10 working days.

  • Refunds are issued through the original payment method or store credit.

  • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

4. Exchange Policy

  • Exchanges are possible if the item is in stock.

  • If the item is out of stock, you may choose a refund or store credit.

5. How to Request a Return

To initiate a return, please contact us:
📧 Email: tickntrends4@gmail.com
📞 Phone: +92 336 3850409
Provide your order number, reason for return, and product details. Our team will guide you through the process.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please report it within 48 hours of delivery with photos. We will arrange a replacement or full refund.